Customer Horror Stories

Started by Thraxas, 07-20-2005 -- 15:30:31

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Thraxas

07-20-2005 -- 15:30:31
Does anyone have any customer horror stories they'd like to share? Everyone's had to deal with difficult customers at one time or another. I'm sure some of you have interesting stories to tell. If they're funny, even better! :-D

Thraxas

#1
07-21-2005 -- 18:40:14
Quote from: InLikeFlynn on 07-21-2005 -- 18:37:29
The moral to this story kids is that if you are right, and you know it, screw politics and stand your frickin' ground.  The truth shall set you free!!!!!!!

That's inspirational, man. :cry:

Thraxas

#2
07-21-2005 -- 19:27:02
My story is not nearly as horrific, but it was headache inducing. I had this meter that needed limitation approval, and I sent an e-mail to both OWC POC's. I got an out-of-office reply from the first, but no reply from the second. Telephoned the second a few days later, left a message, and I got no response.(I know it sounds typical, but I'm building to the painful part.) Tried e-mailing again a few days later and got...no response. Two day's later, I get an e-mail from...someone else. He's the new POC and apparently eager to help. He asks the necessary people to approve the limitation. I'm thinking that he's talking to the user technicians and/or the shop chief. No. None of the above. This genius e-mailed the manufacturer asking if the limitation was acceptable!!!!! (Insert headbanging against bench) After e-mailing a polite if blunt response, he replied that I should just send it off for repair. Wheee!!!! Now that I could handle. I NRTSed that sucker and sent it on its way.

The moral of this story: Make sure(Pray) an item will work before calibrating it for your annual PR. (Because you don't want to go through that s*** for something that's supposed to be a bunny!)

Thraxas

#3
07-21-2005 -- 19:29:00
Hey Hoopty,

Since you work at the school house, do you have any trainee horror stories to share? :-D

Thraxas

#4
07-29-2005 -- 17:02:15
I guess everybody's terrified of replying. They're in fear of customers bearing large stacks of hand receipts. :-D

Hoopty

#5
07-29-2005 -- 20:18:39
I've only had one class so far (next one starts on Mon.),  so I really don't have any good stories.  I'm upstairs in the supplemental courses, so most of the students we deal with have been in for a while.  Now, downstairs is probably another story.  I'm sure they have some dumb airmen stories!
#FDJT

MIRCS

#6
08-09-2005 -- 11:03:08
Quote from: Hoopty on 07-29-2005 -- 20:18:39
I've only had one class so far (next one starts on Mon.),  so I really don't have any good stories.  I'm upstairs in the supplemental courses, so most of the students we deal with have been in for a while.  Now, downstairs is probably another story.  I'm sure they have some dumb airmen stories!

Last time I checked Phys-D was downstairs..........................WTF are trying to say there Mr. Electronics :-)

MIRCS

#7
08-09-2005 -- 11:04:22
Quote from: InLikeFlynn on 07-21-2005 -- 18:37:29
Here's a doozy!!!!!!!!   I was working in the Oxygen gage area of our lab. 

Okay from here on out the story is a bunch of crap......................cause ain't nowhere in the Air Farce is there a Oxygen Gage Calibration area...................check with a black light....my hind part.

Hoopty

#8
08-09-2005 -- 20:29:21
We usually just refer to the supplementals (including Phys-D) as upstairs and the basic course as downstairs. 

And I do work upstairs...
#FDJT

flamy78

#9
08-09-2005 -- 21:01:23
Push up?

http://theimaginaryworld.com/blapig02.jpg

Can't find a better link offhand.

Thraxas

#10
08-12-2005 -- 06:14:03
Quote from: flamy78 on 08-09-2005 -- 21:01:23
Push up?

http://theimaginaryworld.com/blapig02.jpg

Can't find a better link offhand.

Wrong kind of pushup. :oops:

Old-Navy

#11
08-17-2005 -- 16:28:54
Oxygen Gage Area.... In the AIR FORCE???   Never saw one....  and no one knew what an IR Spectrophotometer was either...  hahahahahahahahaha
<~Precision Bombing Begins With Precision Measurement~>                        The only true wisdom is in knowing you know nothing ~~~~ Socrates               

Old-Navy

#12
08-19-2005 -- 14:17:53
and no offense to my Air Force brethren.... It's Scary As Hell!   :-o
<~Precision Bombing Begins With Precision Measurement~>                        The only true wisdom is in knowing you know nothing ~~~~ Socrates               

howiesatwork

#13
09-21-2005 -- 05:27:36
Back in 72, when I was at the Lowry Lab, we got an AN/PSM-6 with a nicely filled out AFTO 350, which was signed by a MSgt at the Instrument Shop...
The tag stated:  "Will not measure 500 Volts AC on any range or function"...
Well, the meter needle had a serious S curve to it, and the unit had a nice smell to it, even through the metal, sealed case...
Almost everything inside was black.  The wiring harness was fused, the two rotary switches had contacts burned off, almost half the resistors were cooked.  If you've ever seen one of these, you're an old-timer.  The switches are three or four layer switches...
Anyway, I took it to the Lab Chief, who contact the bozo, and asked him if he had actually tried all the ranges and function, and the guy replied he had.
That was the first statement of charges I'd ever seen levied.  Cost the guy a bunch more than a new unit, as you can't condemn the unit under these circumstances, and the guy had to pay time and materials... :-o

In the world of commercial calibration labs, it's sometimes better than that... :wink:
It's okay to be ignorant, as you can always ask questions, but there is no cure for stupidity.

Thraxas

#14
10-01-2005 -- 11:34:06
It never ceases to amaze me that customers don't know how to use their own equipment. :|
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